Haruna Alhassan, Head of Sales, Services and Distribution at Ecobank Ghana, has encouraged customers to take advantage of the bank’s digital platforms to access services more conveniently and securely.
Speaking on the Joy Super Morning Show, Mr Alhassan explained that several banking services traditionally done in-branch can now be completed online or through the bank’s contact centre.
“For instance, if you want a cheque book, you don’t need to walk to a branch to request it. You can request that digitally or through the contact centre and then choose whether to pick it up or have it delivered to you,” he said.
He highlighted that statutory payments, including school fees and customs duties, can also be made digitally, while customers still have the option of visiting any of the bank’s 65 branches nationwide.
The bank’s 24/7 contact centre, which can be reached by dialling 3225 for free, remains a key support channel.
Mr Alhassan also assured customers who may not be technologically inclined that they will not be left behind.
According to him, with over 250 ATMs and more than 3,000 agent locations nationwide, customers can still conduct essential transactions without needing advanced digital skills.
“Even if you’re not tech-savvy, we have several channels to support you. And if you still prefer coming into a branch, we’ll be happy to welcome you,” he noted.
The Ecobank executive emphasised that the transition to digital platforms is designed to enhance customer experience by providing flexibility and convenience.
“It gives you the freedom to choose when and where to bank. Even at midnight, if you need to move money, you can do it from the comfort of your home,” he added.
Mr Alhassan further assured customers that Ecobank has put in place strong support systems to help them transition smoothly.
He explained that customers can walk into any branch for assistance or call the contact centre to be onboarded onto the bank’s digital platforms.
“We are not sending you links to click. We want customers to initiate the process themselves to ensure their security,” he stressed.
In his closing remarks, Mr Alhassan expressed appreciation to customers and partners for their loyalty and support over the past 35 years. He reaffirmed Ecobank’s commitment to delivering efficient and innovative banking services across Ghana.
“Without our customers, we wouldn’t be the number one bank in the country. We thank them for their trust and support,” he said.
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DISCLAIMER: The Views, Comments, Opinions, Contributions and Statements made by Readers and Contributors on this platform do not necessarily represent the views or policy of Multimedia Group Limited.
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