The Public Complaints Commission, PCC, Jigawa State Office, said it has recorded 11,244 cases since its establishment, 32 years ago.
PCC Commissioner in the state, Barde Usman-Shehu, disclosed this while speaking at a briefing to mark the 50th anniversary of the ombudsman in Dutse.
He said 9,517 of the complaints were resolved amicably, while 1,727 cases are still pending.
According to him “between 1993 and 2023, the commission received 797 complaints, resolved 460, with 337 pending, between 2004 and 2014, it received 2,123, resolved 1,560, with 563 pending, while between 2015 and 2025 it received 8,324, resolved 7,497, with 1,727 pending”
The commissioner noted that the PCC, had played a crucial role in de-congesting Nigerian courts in the last 50 years of its establishment.
Usman-Shehu added that the ombudsman’s key activities include handling complaints, conducting investigations, mediating disputes, recommending administrative reforms and promoting citizens’ rights.
“Over the past three decades, the Commission has received millions of cases and resolved hundreds of thousands, strengthened public trust in institutions and promoted accountability and good governance, despite challenges such as limited resources and public awareness.
“The Commission has championed fairness, transparency and good governance by ensuring that the ordinary citizen has access to justice outside the court room,” he said.
He added the ombudsman has expanded over the last 50 years from a single federal office in 1975 to 36 states of the nation, including FCT and 185 zones.
He urged residents of the state to patronize the commission to resolve their disputes through the ADR mechanism, describing it as very useful means of resolving disputes at a reasonable time and is free of charge.
He noted that the commission have five zonal offices in Birnin Kudu, Hadejia, Kazaure, Ringim and Gumels towns to make its services accessible to residents.
